Privacy Policy

This store is the online Shop of the Interstitial Cystitis Network (ICN), a health education and publishing company dedicated to pelvic and bladder pain disorders. We specialize in items that can be helpful for patients struggling with various pelvic pain disorders, including: interstitial cystitis, prostatitis, overactive bladder, painful bladder, irritable bowel syndrome, pelvic floor dysfunction and a host of related conditions. From the best books on the market to items that can improve your daily comfort, we supply items which we believe will give you encouragement and relief. Many of the items we carry came recommended by other patients who found them helpful.

Our postal address is: PO Box 2159, Healdsburg, CA, 95448.

Our shipping department can be reached via e-mail at customerservice@icnsales.com or by telephone at (800) 928-7496. Our administrative office can be reached by telephone at 707-538-9442 .

IP ADDRESSES

For each visitor to our store, our server automatically recognizes the originating IP Address. The IC Network makes no attempt to trace IP addresses UNLESS, in the sole judgement of ICN staff, an individual attempts to disrupt the activities of the IC Network Mail Order Division. This IP address and any identifiable information provided in the message (such as a name, or email address) MAY be blocked from further store access and may be provided to the appropriate ISP and/or legal representatives for an investigation of that conduct.

COOKIES

We use cookies to store visitors preferences, record session information (such as items that consumers add to their shopping carts) and use that information to customize our store.

SECURITY

When we transfer and receive certain types of sensitive information such as financial information, we redirect visitors to a secure server. Our shopping cart software uses SSL encryption technology provided by GEOTRUST to encrypt your information for your security.We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site.

AD SERVERS

We do not partner with or have special relationships with any ad server companies.

INFORMATION WE GATHER OR TRACK

We provide customer service via email and those e-mail addresses are saved so that future communication is possible. We also save the information on which pages consumers visit to help us provide products of interest to our customers. If they choose to do so, we can save a customers billing and shipping information and previous order information through our online store "registration" process.

WHAT WE DO WITH COLLECTED INFORMATION

Collected information is only accessible by senior IC Network staff. We use customer information to create, plan and develop new features for our store. We may use your email information to provide you with newsletters and service updates from our store. If you supply us with your postal address on-line you may receive periodic mailings from us with information on clinical trials seeking patients, new products, services or upcoming events.

ACCESS TO INFORMATION BY CUSTOMERS

Upon request we provide our customers with access to their transaction information (such as dates on which customers made purchases, amounts and types of purchases) that we maintain about them, communications that the customer has directed to our site (such as e-mails, customer inquiries), and contact information (such as name, address, phone number) that we maintain about them . We also offer customers the ability to have inaccuracies corrected in contact information, transaction information, and communications that the customer has directed to the site.

CONTACTING US

If our customers need to communicate with us about any of the issues noted above they may do so by e-mailing us at the above email addresses, writing to us at the above address, or by telephoning directly.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our Web site to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our Web site periodically.