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Frequently Asked Questions

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Do you ship to the UK?
On January 1, 2021, the United Kingdom changed their rules and are requiring that we collect VAT at the time of purchase. Unfortunately, there is no software that will allow us to do this. Regretfully, we can no longer ship to the United Kingdom though we will continue to look for options for our British Customers.

Who owns the IC Network?
The IC Network is owned by IC'er Jill Heidi Osborne. It began as her doctoral dissertation proposal for delivering support via the internet to patients who were homebound. It has been rated the top IC website in two peer reviewed studies by Harvard Medical School and the University of London. Your purchases in this store fund the IC support services offered on our main website.

Where do you ship from?
We are located in Healdsburg, about 80 miles north of San Francisco. We generally ship orders within one business day via the USPS.

What are the best books for pelvic pain, pelvic floor dysfunction and IC patients?
Breaking Through Chronic Pelvic Pain: A Holistic Approach to Treatment, The IC Solution, Ending Female Pelvic Pain, Ending Male Pelvic Pain, Heal Pelvic Pain,The IC Chef Cookbook, Confident Choices: Customizing the IC Diet