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USA/DOMESTIC SHIPMENTS
USPS SHIPPING RATES INCREASE - May 2007
The Spring 2007 increase in shipping rates has substantially raised the shipping costs for orders between 1 and 3 pounds. it has also increased the fee for all flat rate shipments. Thus, you will notice a change in our shipping rates for these midsize orders. Unfortunately, the new shipping rate formula is so complex (i.e. asking for size of boxes, thickness of envelopes, destination, etc.), we are queuing orders for review so that we can reduce the shipping rates for orders that will fit into a flat rate envelope and/or a flat rate box.
The shipping price you are given in this system represents the maximum price you MAY be charged. If we can fit your order into a flat rate box or envelope, we will reduce your shipping. Of course, you can always e-mail our order center at: shipping@ic-network.com for a quick shipping rate quote.
Prior to the establishment of flat rate options, all USPS shipments were based primarily on weight and destination. Thus, the closer you are located to the shop and the lighter the package, the cheaper the shipping would be. Flat rate boxes and envelopes dramatically reduced shipping expenses, particularly for heavier orders going longer distances, because it charged on set, and usually lower fee. The challenge is fitting the products you've ordered into a box. Unfortunately, even these costs have gone up with this new rate increase.
What can fit in a flat rate box or envelope??
Flat Rate Envelope Examples:
Flat rate envelopes can no longer be used as mini boxes. Many postmasters are now charging customers an extra fee if they receive a flat rate envelope that is "not reasonably flat." We can fit most supplements of up to 2 bottles, one or two envelopes of Euromild coffee, ten packs of Bodiheat heating pads, smaller books (IC Survival Guide, Patient to Patient, Please Understand, First Year IBS, etc.) and/or IC Optimist orders into a flat rate envelope. (We are no longer shipping three packs in a flat rate envelopes because several customers around the country have been charged an additional fee.)
Flat Rate Box Examples:
Flat Rate boxes come in two sizes and can usually hold larger orders as long as they aren't higher or longer than the box itself. Thus, we can easily fit a newly diagnosed kit, several books, Puroast Coffee Orders, candies, a few boxes of Dr. Oetker baking products, etc. A Taste of the Good Life: A Cookbook for an IC Diet ships easily in this box.
Large Dimension Orders:
Several items will not fit into the flat rate boxes, including chair cushions, popup tents, and large quantities of Purely Cotton toilet paper, etc. These items are placed in larger plain cardboard boxes and can only be shipped based upon their weight and destination.
Shipping Schedule & Services
We typically ship three times a week using the USPS first class, priority mail, or express mail services. You may select your shipping preference during the order checkout procedure. Your shipping and handling fee is based on your distance from our shipping center in Northern California. Shipping via USPS priority mail and express mail provides delivery confirmation for all of our orders within the USA.
We would be happy to ship via UPS however it is frequently much more expensive than USPS. UPS shipments cannot be processed via this web store and those customers requesting UPS service must call in their order to our order phone number 707-433-0413. We cannot ship via FEDEX as there is no longer a package dropoff location near our shipping center.
We try to process orders within 72 hours (except weekends & holidays) so that packages are received in a timely manner depending upon your shipping choice.
Countries We Currently Ship To
North America - USA, Canada
Europe - Austria, Belgium, Denmark, Finland, France, Germany, Iceland, Ireland, Italy, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, UK
Asia - Hong Kong, India, Israel, Japan, Jordan, Korea, Kuwait, Qatar, Taiwan, UAE
Others - Australia, New Zealand, South Africa, Bahamas, Bermuda, British Virgin Islands, Puerto Rico, Trinidad and Tobago, US Virgin Islands
Other Countries may be added to our country lists upon special request.
Outside The USA / International Shipments
Attention UK Customers:
We have seen an alarming decrease in deliveries of Global Priority packages to UK customers in the past year. Packages have been held in customs for several weeks or months, then shipped to a local postal outlet where they have been returned to us months later. Typically, the Royal Mail stamp says "Not Picked Up." Because Global Priority is not trackable, we will no longer be sending shipments this way. We will only ship GLOBAL EXPRESS because it is trackable. Most supplement companies are doing this.
Shipping internationally can be challenging. Many countries have different policies, customs procedures, mail services and other related issues. Thus, we have different experiences shipping to different countries. Canada, Australia, New Zealand and Asia are currently very reliable locations for us to ship to. England, however, has had several delivery problems.
We ship three times a week by global express, global priority or int'l air mail (these options vary by country). You may select your shipping preference during the order checkout procedure. Our shipping preference is global priority (except the UK), which is the fastest service at the most reasonable cost. However, orders must be able to fit into a global priority envelope to qualify for this service. Please note that global priority is NOT trackable. If you want the ability to track your order, we always recommend global express. UPS cannot deliver supplements without extensive and time consuming customs reviews, therefore we will no longer ship supplements using this carrier.
International Customs & Supplements
International mail is subject to the customs examination in the destination country. Articles that are acceptable in one country might not be acceptable in another. Each country has special prohibitions or restrictions on particular goods. Books, for example, are usually easily shipped. However, many customs services will not accept food supplements, such as CystaQ, ProstaQ or Cystoprotek.
We can ship supplements to Canada, UK, Australia, New Zealand & Japan. Some countries (such as Germany) may allow you to have your product delivered to a pharmacy if your doctor has written a prescription for it.
It is your responsibility to know whether the items ordered will pass through customs in your country, particularly supplements. We cannot make any guarantees or guesses. Please contact your customs office and ask if they accept supplements.
We regret that we cannot refund supplement orders that do not pass customs examinations and/or are damaged during their return to us. It is YOUR responsibility to do this research prior to placing your order.
Customer Service
If you have any questions about your order, or would like an update on your order, please give us a call at (707)433-0413 or send email to: sales@icnshop.com
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